This is a description of document publicity, in accordance with section 28 of the Act on Information Management in Public Administration (906/2019), the purpose of which is to facilitate the making of request for information to the Non-Discrimination Ombudsman.

Everyone has the right of access to an official document in the public domain (621/1999, section 9). Some documents of the Non-Discrimination Ombudsman are in the public domain. However, such documents may also contain confidential information. Confidentiality of information is always based on grounds pursuant to the Act on the Openness of Government Activities or other legislation. Interested parties also have the right of access to information on matters pertaining to themselves. 

Submitting a request for information

Requests for information addressed to the Non-Discrimination Ombudsman can be delivered to the registry. The registry will register the request and forward it to the correct party without delay. If necessary, we can help with specifying the document from which information is requested. If the Non-Discrimination Ombudsman receives a request for information that is within the competence of another authority the request will be transferred to the competent authority in accordance with section 21 of the Administrative Procedure Act (434/2003).

Contact details of the registry:

Email: [email protected], we recommend that messages containing personal details be sent in encrypted format via secure email:

The Non-Discrimination Ombudsman's secure online form.

Postal address: Non-Discrimination Ombudsman, P. O. Box 24, FI-00023 Valtioneuvosto

Requests for information addressed to the Non-Discrimination Ombudsman can also be delivered to the Government's mail distribution centre at Ritarikatu 2B, Helsinki (open 8 am – 4.15 pm).

Case register

The Non-Discrimination Ombudsman maintains a case register on instituted cases, progress of their processing and related documents. Information can be retrieved from the register by using search terms such as the title of the case or document, the name of the person who sent or drew up the document or various date information, such as the date of the case being instituted or the document being drawn up. Acta case management system and Hilda are acting as the case registers.

Fees related to providing access to documents

The Non-Discrimination Ombudsman is an authority and complies with the Act on the Openness of Government Activities (621/1999). Under the Act, the Non-Discrimination Ombudsman does not charge for granting access to a document, for example, when an electronically recorded document is emailed to the person requesting it (a document in the public domain or when the secret part can easily be deleted). [Act on the Openness of Government Activities, section 34, subsection 1]

However, the Non-Discrimination Ombudsman may charge for obtaining the document if the requested document cannot be specified sufficiently to make it easy to find it in the document register. Similarly, there may be a charge for document requests that require special measures, when the document search and the deletion of secret information requires more work than an ordinary document search or deletion of secret information. [Act on the Openness of Government Activities, section 12, subsection 1; section 34, subsection 2] In these situations, the person requesting the information is separately contacted before the information search or the deletion of information resulting in costs is performed. The work is charged according to the working time required, EUR 20.00 for each beginning 30-minute period.

The actual postage and EUR 0.40 per page (A4) are charged for the delivery of paper copies.